Cancellation Policy

Overview

This Cancellation Policy applies to all orders placed by verified homeopathic practitioners through the Doctor Bhargava Doctor Portal. We understand that circumstances may require the cancellation of an order and have structured this Policy to make the process as straightforward as possible, while managing the operational realities of order processing and dispatch.

1. Doctor-Initiated Cancellations

1.1  Cancellation Window

You may cancel an order free of charge at any time before the order has been picked up by our logistics partner for dispatch. Once an order has been picked up and is in transit, cancellation is no longer possible and the order must be received and then returned under our Return & Refund Policy.

1.2  How to Cancel

To cancel an order, contact our support team immediately at d2d@bhargavaphytolab.com or via the Doctor Portal's support channel. Please quote your Order Number, User ID (DB-XXXXX), and the reason for cancellation.

1.3  Same-Day Orders

Orders placed and dispatched on the same day (typically orders placed before 11:00 AM on working days) may not be cancellable if the logistics pickup has already occurred. In such cases, please refuse delivery at the door and contact us — our team will treat this as a return under the Return & Refund Policy.

1.4  Cancellation Confirmation

All cancellations will be confirmed via WhatsApp or email to your registered contact details within 2 working hours of the request being received during working hours (Monday to Saturday, 10:00 AM to 6:00 PM IST).

2. Refund on Cancellation

2.1  Prepaid Orders

For prepaid orders successfully cancelled before dispatch, a full refund will be processed to the original payment method within 5 to 7 working days of cancellation confirmation.

2.2  COD Orders

No payment is collected on COD orders prior to delivery. A successful cancellation of a COD order before dispatch simply closes the order with no financial impact to you.

2.3  Wallet Credit Option

As an alternative to a payment method refund for prepaid cancellations, you may choose to receive the cancellation amount as wallet credit in your Doctor Bhargava Rewards Wallet. Wallet credits are available for use immediately against future orders.

2.4  Partial Cancellations

If only certain items in a multi-item order are cancelled before dispatch, a refund proportional to the cancelled items will be processed. Items already dispatched cannot be cancelled and must follow the Return & Refund Policy.

3. Company-Initiated Cancellations

3.1  Right to Cancel

Bhargava Phytolab Pvt Ltd reserves the right to cancel any order at its sole discretion in the following circumstances:

  • Product is out of stock or temporarily unavailable at the time of processing.
  • A pricing error or incorrect product description is identified after the order has been placed.
  • Suspected fraudulent activity, misuse of credentials, or violation of our Terms & Conditions is detected.
  • The delivery address falls outside our serviceable area or cannot be reached by our logistics partners.
  • Verification of the doctor's credentials has been revoked or found to be invalid after the order was placed.

3.2  Notification

Where the Company cancels an order, you will be notified via WhatsApp and email within 24 hours of the cancellation decision, along with the reason for cancellation.

3.3  Refund on Company Cancellation

Where the Company initiates a cancellation, a full refund for any prepaid amount will be processed within 5 working days to the original payment method. For COD orders, no payment is due and the order will simply be closed.

4. Non-Cancellable Orders

The following orders cannot be cancelled and must be managed through the Return & Refund Policy if there is an issue:

  • Orders that have already been picked up by the logistics partner and are in transit.
  • Orders that have been delivered and accepted.
  • Special, customised, or bulk orders placed under a specific arrangement that explicitly excludes cancellation.

5. Repeated Cancellations

The Company monitors cancellation patterns on all Doctor Portal accounts. Accounts with a high frequency of cancellations without valid reasons may be subject to additional review, temporary restrictions on COD availability, or account suspension at the Company's discretion.

6. Disputes

Any dispute arising from a cancelled order that is not resolved through our standard support process may be escalated to d2d@bhargavaphytolab.com with the subject line: CANCELLATION DISPUTE — [Order Number]. We commit to resolving all escalated disputes within 5 working days